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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Flojos9255

December 11, 2024

5  out of  5
rating by Flojos9255
"The service and professionalism is first class"
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Maria R Castillo

December 6, 2024

5  out of  5
rating by Maria R Castillo
"One of the best customer service experiences I have ever experienced! Yolanda is awesome! She not only educated me on the insurance world but was also able to listen and addressed my concerns. She also helped me save money. She explains everything a person needs to know about car and home insurance. Super quick turnaround to answers for my questions, providing quotes, and making sure going over options. Thank you!"
We responded:
"Hi Maria! Thank you for this review! Yolanda really loves to help people, and it’s clear from your review that she made the whole buying insurance experience an unusually pleasant, and worthwhile experience for you. Welcome to our agency. We look forward to being here for you, just like a good neighbor 😊, in the future. "
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Rawad Zgheib

December 4, 2024

5  out of  5
rating by Rawad Zgheib
"Great interaction!"
We responded:
"Thank you Rawad for your review! "
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Antonio Johnson

November 27, 2024

5  out of  5
rating by Antonio Johnson
"Ms. Lizette is a great resource at State Farm very prompt, helpful & kind. My expectations has been met and delivered"
We responded:
"Thank you Antonio for your 5 star review! Lizette loves giving fast, and efficient service and I’m so glad that you had that same experience. I hope you and your family enjoy the holidays."
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Rachel Escamilla

November 20, 2024

5  out of  5
rating by Rachel Escamilla
"Lizette made the process of moving from a different carrier to State Farm very easy! I was so happy it was such an easy transition!"
We responded:
"Thank you Rachel for your 5 star review! Lizette would love to help any friends and family you might have that might appreciate the same service she gave you. All of us at the office look forward to giving you the best service possible in the future. Thanks again! "
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William S. Raniere

November 11, 2024

5  out of  5
rating by William S. Raniere
"Lizette Mercado is always very quick to respond and is prepared and pleasant to deal with. Excellent team member"
We responded:
"Hi Bill! Thank you for your 5 star review, and your kind words about Lizette. We appreciate you, your family‘s business, and you taking the time to write this review. Happy Holidays to you and your family! "
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Elizabeth Gonzalez

November 5, 2024

5  out of  5
rating by Elizabeth Gonzalez
"What an exceptional experience in speaking with Yolanda at State Farm under Jim Finnerty Agent. Nothing short of excellent. After 30 plus years with another insurance agency....I was feeling overwhelmed with decisions and looking for the right coverage for me and my family. Yolanda was very easy to work with....listened and advised. Thank you for taking the fear out of what could be a very daunting experience. Highly recommended."
We responded:
"Hi Elizabeth! You just made my week, what a wonderful review. I really appreciate you acknowledging what a wonderful experience it was to work with Yolanda. We look forward to working with you for years to come."
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Ann Donato

October 3, 2024

5  out of  5
rating by Ann Donato
"A dedicated agent and a very attentive staff! Highly Recommended!"
We responded:
"Hi Ann. Thank you for your 5 star review! My team and I appreciate your business. "
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Jae’s Life

September 21, 2024

5  out of  5
rating by Jae’s Life
""I had a wonderful experience working with Yolanda Morales. She was professional, attentive, and really took the time to explain everything clearly. Yolanda made the entire process smooth and stress-free. I highly recommend her for anyone looking for reliable and personalized insurance services!""
We responded:
"Hi Jae. Thank you for making my day and letting us know how much you appreciated Yolanda’s service. Professional and attentive service making everything stress free, that sounds like a winning combination! Thanks again. "
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Yaneth Diaz

September 13, 2024

5  out of  5
rating by Yaneth Diaz
"Excelente persona Mónica Rodríguez"
We responded:
"Thank you Yaneth for your 5 star review! It makes my day that you appreciated what Monica was able to do for you, and that you took the time to let us know. Monica works hard to do her best for our clients. Thanks again! "
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Dead Pool

September 12, 2024

5  out of  5
rating by Dead Pool
"I had recently called State Farm because GEICO insurance had gone up $200 dollars and with some insurance companies prices are increasing, Yolanda understood the situation and helped me with concern and with a genuine smile. She had the perfect quote that would allow me to stay where I wanted to be. Thank you for everything"
We responded:
"Thank you for your 5 star review! Yolanda enjoys helping our clients, and we appreciate you noticed her concern, and smile. We look forward to being there for you whenever you need us. "
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Monica Olvera

September 5, 2024

5  out of  5
rating by Monica Olvera
"I have had a great experience with Yolanda from State Farm she has always helped me and my family with our insurance needs"
We responded:
"Thank you for your 5 star review Monica. Yolanda loves to do her best for our customers. We appreciate you taking the time to let us know how happy you are with her service. "
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Barbara Jean Stebbins

September 5, 2024

5  out of  5
rating by Barbara Jean Stebbins
"Very happy with level of service and support from this insurance provider! Lizette is a pleasure to work with and so responsive. Honestly the best experience I’ve had with an insurance agency. I feel like I’m in great hands."
We responded:
"Thank you Barbara for your enthusiastic review. Lizette works really hard at taking care of our customers needs. Saying it’s the best experience you have had with an insurance agency makes my month. Thanks so much for taking the time to write this review! "
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Humberto Mendoza

August 31, 2024

5  out of  5
rating by Humberto Mendoza
"I have had State Farm insurance for a very long and I've had nothing good experience with them...I highly recommend them"
We responded:
"Thank you Humberto for your 5 star review. We love being there for you when you need us, and we very much appreciate your loyalty! "
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Nefi Galindo

August 21, 2024

5  out of  5
rating by Nefi Galindo
"My agent Lizethe always is very attentive with anything I need! Really feel that I can call her up to ask any question and she takes the time to explain anything"
We responded:
"Thank you Nefi for your 5 star review! We appreciate you acknowledging the effort Lizette puts in to get all your questions answered. "
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Tony Black

August 20, 2024

5  out of  5
rating by Tony Black
"I have multiple insurance policies with Jim Finnerty - State Farm Agent and I've had them for several years. I appreciate the care and personalized attention Jim and his team have always given me and continue to give me. If anyone out there is looking for guidance, energy, and/or expert opinions regarding insurance options, you can't go wrong with Jim Finnerty and his team, give him a call."
We responded:
"Hi Tony! Thank you for your 5 star review, and your kind words. We go back a long time. You and your family have always been a pleasure to work with. Thanks again for your loyalty, and for taking the time to write this review. "
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Mario Espinoza

August 18, 2024

5  out of  5
rating by Mario Espinoza
"This State Farm office is the crème de la crème of any agency around. We have mostly worked with Yolanda and she is the best agent. To say she held our hand through our most recent auto claim is an understatement. She made sure we were taken care of and that the right things happened. She is thorough and professional when helping navigate our policies. I highly recommend working with Yolanda. Thank you for everything, you have a customer for life."
We responded:
"WOW Mario! Thank you very much for your amazing review of our office, and in particular, Yolanda. Reading reviews like yours is the best part of my day. It means a lot, and we’re thrilled that we could be here for you when you needed us. Thanks again!! "
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Liz Beck

August 13, 2024

5  out of  5
rating by Liz Beck
"My recent experience with Lizette Mercado was awesome! She was knowledgeable, efficient and very professional as she assisted me with some specialized policies for my brother. She was very friendly and and knew exactly what we needed. The whole process was done in one day! We are very satisfied and will contact her again if we need additional assistance!"
We responded:
"WOW Liz! Thank you so much for your review. I love that you described Lizette as knowledgeable, efficient, and very professional. She tries every day to be there for are clients, and I really appreciated that you took the time to write this review. We look forward to helping you and your family in the years to come! "
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Julia Arroyo

August 8, 2024

5  out of  5
rating by Julia Arroyo
"I called our local State Farm office today to ask some questions about my policy and car rental. I spoke with Lizette. Lizzette was knowledgeable and friendly. She really took the time to answer all of my questions and was so pleased with everything that I thanked her for Sincerely giving me piece of mine knowing that my family and I would be covered. Lizette if you are reading this thank you so much. Really appreciate all of your assistance."
We responded:
"Thanks Julia for your wonderful review of Lizette. She makes every effort to take good care of our customers, and it makes my day that you took the time to let us know how pleased you were. We appreciate your business! "
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Leah Cybulski

August 8, 2024

5  out of  5
rating by Leah Cybulski
"The team at Jim Finnerty's office is exceptional. I love the personalized approach they offer and the fact that they know me and understand my insurance needs. They are always happy to help me with any questions I may have. We worked with them while we lived in Berwyn for two auto policies and our homeowners policy. In 2020 when we moved about an hour away it was a no brainer to continue to keep our policies all with State Farm. A special shout out to the entire team at Jim Finnerty's especially Lizette who is always so kind and courteous. She is truly a pleasure! Definitely consider this one of a kind team for your insurance needs. You will be impressed!"
We responded:
"Wow Leah, your review made my week. We really work hard to take care of our customers, and it means a lot to us that you moved away and kept us as your office! Also, thanks for your shout out to Lizette. She does a fantastic job here. Thanks again for taking the time to give us such a nice review. "
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Sarahi Perez

August 2, 2024

5  out of  5
rating by Sarahi Perez
"I recently switched to this office and the customer service here is what really makes this office stand out from many others. Lizette has been really helpful since day 1 with all the questions I’ve had and always following up."
We responded:
"Hi Sarahi! Welcome to our agency. Thank you for recognizing Lizette, and the time and effort she put in to making the switch easy for you. We are fortunate to have her with us. We certainly appreciate your business and will be here if you ever need us, thanks again! "
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John Perry

August 1, 2024

5  out of  5
rating by John Perry
"Over the last few weeks, Lizette has been extremely helpful. She’s given me quotes, updated my insurance on multiple vehicles and answered all my questions regarding a car accident. She helped me immensely with my new vehicle by explaining the policy with professionalism and kindness."
We responded:
"Hi John! Thank you so much for your enthusiastic review of Lizette, and the guidance she provided. Often, the best part of my day is reading reviews like yours. And thank you for trusting my office with your insurance all these years. "
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Martha Marquez

July 25, 2024

5  out of  5
rating by Martha Marquez
"It’s always a great experience to work with Sandy! She’s so attentive, helpful and knowledgeable. I will continue to refer Sandy and the Jim Finnerty team since they are always so helpful!"
We responded:
"Hi Martha. Thank you for taking the time to give our Agency a review. Also, we appreciate you letting us know how much you enjoy working with Sandy. She has decades of experience in the insurance industry, and we’re fortunate to have her here. I hope you enjoy the rest of your summer! "
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Julie Weden

July 22, 2024

5  out of  5
rating by Julie Weden
"Patient, understanding and incredibly helpful during an extremely challenging time. I'm grateful to have Jim Finnerty and Yolanda Morales in my corner."
We responded:
"Thank you Julie for your review. Yolanda’s service exemplifies the customer care we attempt to give all of our clients during each and every interaction. Thank you for letting us know how much you appreciate Yolanda! "
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Gladys Cebelinski

July 19, 2024

5  out of  5
rating by Gladys Cebelinski
"Yolanda was very knowledgeable and super flexible to work with. She took the time and had the patience to work with and answer our questions and concerns. Would definitely recommend her to anyone! Thank you!!!"
We responded:
"Hi Gladys, we are so glad to have you as a customer. We absolutely love the review you left for Yolanda. She loves providing professional, and personal service to our customers. Thank you! "